Contact us
We are always happy to help with any question or query you may have. By using one of the options below you will ensure that your query is dealt with by the right dedicated team.
How to Contact us
Use our Customer Services area to answer your questions quickly, or contact us via email or telephone if you need the help of an advisor.
Online Customer Services
Use our online servicing area to find quick answers to your questions and download forms.
|
Online Customer Services ►
|
Branch & Regional Office
Find details for your local branch or directions to our Regional Office
|
Branch Locator ►
Regional Office ►
|
Contact Options
If you would like to contact the Cheshire by telephone:
|
Telephone 0845 755 0555
|
Our Customer Contact Centre is open Monday to Friday 8am-7pm and Saturday 9am-1pm. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
Making a complaint
If you are unhappy with any aspect of the service you receive please let us know and we will do our best to put things right for you straight away. You can contact us via:
- Your local Cheshire Building Society branch.
- Our Customer Contact Centre on 0845 605 4157
- You can also write to us at one of the following addresses (to help us deal with your complaint effectively, please select the area most relevant to your complaint):
For complaints about any aspect of investment administration please write to us at:
Cheshire Building Society - Savings & Investment Team
PO Box 29216
Dunfermline
KY12 2BZ
For complaints about any aspect of mortgage or insurance administration please write to us at:
Cheshire Building Society - Mortgage & Insurance team
PO Box 1015
Northampton
NN3 0DJ.
For complaints about any aspects of potential mis-selling or if your complaint is regarding a regulated investment product, please write to us at:
Cheshire Building Society Member Services
Kings Park Road
Moulton Park
Northampton
NN3 6NW
The Internal Complaints Procedure
To view our complaint procedure, select the link below:
Cheshire Building Society Complaints Procedure.