Website FAQs
Please find some FAQs about the Cheshire website below:
Accessibility
How accessible is your website for disabled users?
Our website was rated in the top ten most accessible websites for financial services, in the Sitemorse website survey for May 2008. Sitemorse is a leading independent accessibility regulator.
See our for more information
I have impaired vision, is it possible for me to alter the size of the text on your website?
Yes! You can do this by using changing your browser settings which will enable you to alter the text size of any webpages you use.
Anti-virus & firewall software
For the security of your own PC we would expect you to have anti-virus software and a firewall installed as both of these tools help stop unauthorised access to your system. You may also find that your browser supports these security updates as standard.
For more information please visit:
- (link opens in new window)
- (link opens in new window)
- (link opens in new window)
- (link opens in new window)
Browsers
Our website has been designed for use with Internet Explorer 6 or 7, Firefox 2 or 3, with JavaScript enabled. Users on other browsers or with JavaScript disabled can use the website but some information may not display correctly.
Please note that our online application systems were built before many of the browser versions listed above and as a result you may experience variations of the application depending on the browser you use. It is possible that some functionality may be lost and you will not be able to complete the application - if this occurs please call our customer contact centre on 0845 755 0555*.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
Cookies
Please see our for full details on how we use Cookies on the website and how to enable and disable them.
Email & security
I have received an email from Cheshire Building Society asking for personal security information. Should I be suspicious?
A number of fraudulent e-mails, purporting to be from financial institutions, have been sent to members of other building societies, in an attempt to trick them into logging on to fake websites and revealing security information, e.g. Name, Address, and Account Numbers etc.
Please be aware that Cheshire Building Society will never send email requests asking customers to divulge their personal security details online, and whilst no such emails have been reported to have been received by Cheshire Building Society customers, the purpose of this notice is to raise awareness of this highly unethical practice.
If you are suspicious of any email purporting to be from Cheshire Building Society, we would advise you to contact our Customer Contact Centre on 0845 755 0555*. Our contact centre staff members are aware of our email schedule and will be able to confirm if an email is genuine or bogus. Please remember that Cheshire Building Society will never request personal security information via email.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
Should I email www.thecheshire.co.uk with confidential account information?
No, if you need to contact Cheshire Building Society regarding your confidential information, please call the Contact Centre on 0845 755 0555* or visit your local branch. This is because email is an unsecure method of contact across the internet and should not be used to communicate confidential customer data.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
I have noticed transactions on my account that I haven't authorised - what should I do?
Please contact our customer contact centre on 0845 755 0555* so we can look into this for you immediately.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
I think my personal information and/or account details may have been compromised - what should I do?
Please contact our customer contact centre on 0845 755 0555* so we can look into this for you immediately.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
ID fraud
Identity Fraud is where someone steals your personal details and uses them to open up a new credit card or loan. There are various ways that you can protect yourself against Identity Fraud - here are a few of them:
- Keep all cards and personal documentation (driving licence, account passbook, statements etc) in a safe place
- Destroy any documents that contain sensitive personal information which you no longer need. Shredding them is a recommended course of action
- Never give out your personal details over the phone to somebody who has called you. If somebody is claiming to be from a company, take their name and call the company back using a number you have researched for yourself not a number the caller has given you
- Never include your full personal details or account numbers in an email to the Cheshire or any other organization. This is because email is an unsecure method of communication and should not be used to send confidential data
- Regularly check your Cheshire Building Society statements - if there is a transaction that appears suspicious please contact the Customer Contact Centre on 0845 755 0555 *
For further information on Identity Fraud you can check out the following websites:
- (link opens in new window)
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
Pop-up blocking software
Pop-up blocking software will prevent you from viewing any pop-ups that appear on your PC. The Cheshire Building Society website does use pop-ups in various areas of the site including the online application systems for Mortgages and Investments.
Many internet browsers and firewall software packages will allow you to choose which pop-ups you see, for example you can choose to block all pop-ups from all sites or allow pop-ups from selected sites only.
To get the best experience possible from www.thecheshire.co.uk, set your browser and firewall to allow pop-ups from www.thecheshire.co.uk.
Another solution is to hold down the CTRL key as you click on a pop-up link - in most cases this will allow you to view the pop-up without changing any of your settings.
Online savings application form
I have reached the end of my online investment application form, but I cannot print off the form. What can I do?
In order to print the form, you will need to have (link opens in new window) installed on your computer. Most PC's have this but some don't.
If you don't have Adobe Acrobat, then you can click on the yellow Adobe Acrobat logo that appears near the print button - this will enable you to download Adobe Acrobat which is free of charge. You will then be able to print the form.
Alternatively, you can select the option to "send the form to me" and we'll post your completed form to you to be signed.
Please note: You may already have Adobe Acrobat installed on your PC and are still encountering this problem - this could be because you don't have the latest version of Adobe Acrobat. You will then have to download the latest version in order to be able to print the form.
Once you have downloaded (link opens in new window), you will need to start your application again because there is no way of returning to the "print application" option once this page has been passed.
The only exception to this scenario is this: If you didn't close the application window when you first attempted to download the form and the window is still open, you will still be able to download the form.
If you do not want to start again, you can call our Customer Contact Centre on 0845 755 0555 * who will be able to send you a blank application that can be completed by hand.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.
I am trying to fill in my application form online, however the system keeps crashing. What can I do?
There could be a variety of reasons why you cannot complete the application form and then print-off. Please call our customer contact centre on 0845 755 0555 * to discuss your problem.
*Our Customer Contact Centre is open 8.00am to 8.00pm on weekdays, 9.00am to 4.00pm on Saturdays. For security and training purposes calls may be monitored or recorded. Calls charged at a local rate from a standard BT landline. Calls from other operators may vary and calls from mobiles will result in a considerable charge. Please check with your network operator or service provider before continuing.