Making a complaint

If you are unhappy with any aspect of the service you receive please let us know and we will do our best to put things right for you straight away. You can contact us via:

  • Your local Cheshire Building Society branch
  • Our Customer Contact Centre on 0845 755 0555.
  • You can also write to us at one of the following addresses (to help us deal with your complaint effectively, please select the area most relevant to your complaint):

For complaints about any aspect of investment administration please write to us at:

Cheshire Building Society - Savings & Investment Team
PO Box 29216
DUNFERMLINE
KY1 2BZ

For complaints about any aspect of mortgage or insurance administration please write to us at:

Cheshire Building Society - Mortgage & Insurance Administration team
PO Box 1015
NORTHAMPTON
NN3 0DJ

For complaints about any aspects of potential mis-selling or if your complaint is regarding a regulated investment product, please write to us at:

Cheshire Building Society Member Services
Kings Park Road
Moulton Park
Northampton
NN3 6NW

The Internal Complaints Procedure

To view our complaint procedure, select the link below:

Cheshire Building Society is a trading division of Nationwide Building Society which is authorised and regulated by the Financial Services Authority under registration number 106078. Credit facilities other than regulated mortgages are not regulated by the Financial Services Authority. You can confirm our registration on the FSA's website, www.fsa.gov.uk or by contacting the FSA on 0845 606 1234. Head Office: Nationwide House, Pipers Way, Swindon, Wiltshire, SN38 1NW. This site is intended for UK residents unless otherwise stated.

© Nationwide Building Society