Our Savings Promises
With no shareholders to worry about, our only focus is you.
That means doing all we can to look after you, treat you fairly and give you great value. Which is why we're delighted to bring you our seven promises to savers - designed to help you make the most of your savings.
The promises reflect the way your needs shape both our products and the service we provide. We hope you won't just take our word for it and that you'll soon discover the difference they could make to your savings.
Promise 1
We will not offer ‘brand new customer only’ savings products.
Promise 2
We will reward existing savers with exclusive savings accounts.1
Promise 3
We guarantee our Fixed Rate ISA rates will match or beat our equivalent Bond rates - so you get the most of your ISA tax relief.
Promise 4
When you transfer a Cash ISA to us you will start earning interest as soon as we receive your application.2
Promise 5
We offer a Rate Guarantee when you reinvest in a Fixed Rate Bond or Fixed Rate ISA - if our rate changes between the day you apply and the day of reinvestment, we guarantee you the better rate.
Promise 6
We will contact you3 every year detailing our range of savings accounts, so you know about new accounts we have launched. We will send you an annual savings statement showing the rate you are receiving, and we will always have our latest rates available at thecheshire.co.uk
Promise 7
We will help you choose our best savings accounts for you. You can ask us at any time for a free Savings Review to see if you can get more from your savings.
(1) Product eligibility criteria will apply
(2) Provided that your funds are free to move and not subject to any notice period
(3) Only for customers who are 18 or over with a savings balance of £500+
These are our Savings Promises which will form part of your savings account terms and conditions
These Savings Promises ONLY apply to those accounts opened with Cheshire Building Society.