Mortgage Consultant
- Salary Range - £20,500 - £23,000
| branches: | Hours per week |
quote reference |
| Sorry - no vacancies at the moment | ||
Purpose of the Role
- To provide a high quality mortgage and protection advice/service to the Society’s member base in pursuit of agreed business objectives
- To ensure quality service through effective mortgage administration and full adherence to the Society’s lending policy and compliance with all regulatory requirements.
- To work as part of a team to ensure the effective driving and consistent achievement of sales activity to fully realise agreed business objectives.
Key Accountabilities
- The provision of professional mortgage advice to determine and meet member needs
- The achievement of sales performance/objectives as specified in your individual performance plan
- Compliance with all MCOB, ICOB regulatory/ legislative requirements
- Engagement – effective reporting and feedback as required
- Effective review/mortgage anniversary management
- A high standard of persuasiveness/sales skills to achieve referral/appointment/sales objectives
- Specific product knowledge and market awareness for the range of products sold within this role level
- Effective use of a lending mandate to secure good quality, secure mortgage business
- Generation of referrals for other branch sales specialists in accordance with personal objectives
Sales and Financial Targets/Required Results
- Contribute to overall profitability through mortgage and further advance sales in order to achieve set targets
- Achieve personal sales targets and contribute towards those of the team by cross selling of Pure Protection, Select, ASU and LMS
- Undertake YMC interviews in order to achieve set targets
Customer Service
- Engage with customers to understand and identify customer needs, give advice and recommend the most appropriate products and services to maximise all potential sales opportunities across each area of the business
- Proactively manage the branch’s customer base to generate future business and encourage customer loyalty
- Be professional in manner and appearance. Be empathetic, sympathetic, and enthusiastic as appropriate
Regulatory Standards
- Understand and operate within all relevant compliance requirements, including internal systems of control, policies and procedures and regulatory requirements
Product Knowledge
- Demonstrate and maintain in-depth and up-to-date product knowledge in order to be able to coach, develop and support team members and deliver outstanding customer service
In addition to all of the above you may be expected to perform other duties as reasonably requested by your Manager. All employees may be requested to participate in cross functional working at any given time at the request of the Society
Knowledge and Skills
Required Qualifications (Minimum Requirements)
- Fully Cemap qualified
- Full clean driving licence
- Able to travel across whole branch network
Previous Experience
- Previous banking or building society experience with the ability to identify, understand and give priority to satisfying the needs of the Society’s customers
- Face-to-face customer service experience
- Proven track record of sales
Personal Qualities and Atributes
- Desire to achieve personal and branch objectives in line with customer needs
- Professional, confident, ability to inspire trust from colleagues and customers
- Well motivated and able to motivate colleagues
- Flexible as job and business environment changes
- Ability to use own initiative and work without supervision. To be able to take responsibility for operational matters when required
