Investment FAQs - General
What identification does the Cheshire require should I wish to open a savings account?
Please refer to our Investment Identification requirements
Why do you need to take identification?
This level of security is required by Money Laundering legislation to protect our customers and members of the public against fraud and misuse of the banking system.
What is the maximum I can withdraw from my account in cash?
The maximum cash withdrawal is £500 per day at any of our branches; larger amounts can be withdrawn by cheque. Larger amounts of cash up to £2000 can be ordered if notice is given.
How do I make a withdrawal if I don’t live near to a Cheshire branch?
Please use our Premium By Post service. We send you a supply of pre-paid envelopes and withdrawal forms and all you need to do is send your passbook in to us. Please call our Customer Contact Centre on 0800 195 1514 to arrange this.
How do I inform you of a change of name?
If you are an existing customer advising of a change of name, we will require sight of the original document which confirms the change of name e.g. marriage certificate. In some cases, further identification will be required in line with the Society’s identification policy (pdf format, 48KB, opens in a new window).
How do I inform you of a change of address?
If you are an existing customer advising of a change of address, in order to safeguard against someone else seeking to amend your records, we will require confirmation of your new address. In some cases, further identification will be required in-line with the society's identification policy (pdf format, 48KB, opens in a new window).
Does the Cheshire operate Postal Accounts?
Yes. Please see the product page for more details on our Cheshire Premier Postal account
All our accounts can be operated by post through our ‘Premium By Post’ service. We send you a supply of pre-paid envelopes and withdrawal forms and all you need to do is send your passbook in to us. Please call our Customer Contact Centre on 0800 195 1514 for further information.
Can I arrange direct debits and standing orders from my investment account?
The Cheshire does not operate this facility from investment accounts at the present time.
Why does it take so long for cheques to clear?
As we are not a bank, all of our cheques have to be cleared through our Clearing Bank. The extra days allow time for a cheque to be returned or re-presented if necessary.
If I make an instruction for an electronic payment by BACS when will the money reach my account?
Instructions for payments by BACS (Bank Automated Clearing System) will take 3 working days to reach your account. Working days exclude Saturday, Sunday and Bank Holidays.
I’ve lost my passbook, what do I do?
Please contact the Society immediately either by telephoning our Customer Contact Centre on 0800 195 1514 or visiting any of our branch offices so that the appropriate action can be taken.
If I open a savings account will I be a member of Cheshire Building Society?
Everyone who has a Cheshire account is a member of the Society. However to have voting rights, investing members must maintain a minimum balance of £100 in their account and be over 18 years old on the day of the Annual General Meeting.
What products does the Cheshire offer?
The Savings and Investments section of our website lists all products that we have on offer. If you would prefer to discuss your requirements with a member of staff please visit one of our branches to make an appointment or call our Customer Contact Centre on 0800 195 1514.
