Mutuality means our members reap the rewards
As a mutual building society, the Cheshire is owned by its members – and intends to remain that way. Because we have no external shareholders, our members are central to everything we do. And because we do not pay dividends, we can share the results of our success with our members.
The Society is committed to delivering real member value through its products and services. Cheshire Building Society offers a range of competitive and flexible mortgage products to suit a variety of borrowers and has recently launched a full range of non-standard mortgage products including credit repair, self-certification and buy-to-let options. It also offers a range of savings products including instant access and fixed term as well as ISA.
The Society also runs an extensive programme of activity to ensure it regularly engages with its members to focus the business on delivering real membership value.
- It holds member forums.
- Provides a link on its website for members to put questions directly to Chief Executive Karen McCormick.
- Produces members' newsletters both printed and electronically.
- Encourages feedback with its ‘have your say’ leaflets.
- Monitors member satisfaction with monthly surveys.
- Incorporates member feedback into staff performance reviews.
- Has built serving members' interests into the product development process.
Our Mission Statement
"To build a stronger financial future for the Society to benefit our members and our communities".
