Andrew Knows the Value of Customer Service

7th September 2009

A Cheshire employee has scooped a red letter day after winning the top prize in a campaign to improve even further the building society’s customer service.

Andrew Dove of the Cheshire’s Customer Contact Centre entered his example of how he delivered great customer service as part of the Cheshire’s Big Experience Week in which staff were asked to share examples of when they had given good customer service or had turned a challenging customer experience into a positive outcome.

Local businesses from the area kindly donated prizes that were awarded each day of the week and all entries were placed into a main prize draw for the red letter day.

The campaign was run to support the Cheshire’s Big Experience programme which aims to build a robust framework to deliver exceptional customer experience, ensuring the customer is at the heart of all decision making.

“It’s great to have won a prize just for doing my job.  Our customers are really important to our business so keeping them happy is a key part of what I do every day,” said Andrew. “I’ve not decided what I’ll spend the day doing just yet, but whatever I end up doing I’ve no doubt it will be an exciting experience.”

Lisa Whittle, Head of Customer Services at Cheshire Building Society, said: “We are always looking at ways of improving our standard of customer service and what better way to find out than to ask those who deal directly with our customers? We had a great response from staff and we’ll be looking into all the suggestions submitted to find new ways of improving our service even further for all existing and future customers.” 

For further information please contact:

Cheshire Building Society - Ailish McDonnell on 01625 652843 or 07732531910 or email ailish.mcdonnell@thecheshire.co.uk

Notes:
Cheshire Building Society is a trading division of Nationwide Building Society: Nationwide Building Society, Head Office: Nationwide House, Pipers Way, Swindon SN38 1NW.